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We're proud of our service to our community and continue to look for new ways to fulfill our mission of improving our community's overall health.

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About Your Hospital Stay

Your Admission

We are committed to providing you with a safe environment. Our desire is to make your stay with us as comfortable as possible. When you check in at the front desk, you will be asked to provide information for our records and sign consents for treatment and surgery. Parents or legal guardians must sign consents for minors. If you have hospitalization insurance, please bring your card, policy or certificate with you. In addition, be sure to wear the identification band on your wrist at all times throughout your stay. Download this form if you would like to pre-register for surgery or a medical imaging procedure. If you would like to pre-register to have your baby, please download this form.

Pillars of Healing

Platte Valley Medical Center embraces the Planetree philosophy of patient-centered care and strives to personalize, humanize and demystify the healthcare experience for our patients and their families. Founded by a patient, the Planetree Model of patient-centered care is committed to enhancing health care from the patient’s perspective. It empowers patients and families through information and education, and encourages “healing partnerships” with caregivers to support active participation. Through organizational transformation, the Planetree Model creates healing environments in which patients can be active participants and caregivers are enabled to thrive.

As a Planetree hospital, we believe…

  • That we are human beings, caring for other human beings
  • We are all caregivers
  • Caregiving is best achieved through kindness and compassion
  • Safe, accessible, high-quality care is fundamental to patient-centered care
  • In a holistic approach to meeting people’s needs of body, mind and spirit
  • Families, friends and loved ones are vital to the healing process
  • Access to understandable health information can empower individuals to participate in their health
  • The opportunity for individuals to make personal choices related to their care is essential
  • Physical environments can enhance healing, health and wellbeing
  • Illness can be a transformational experience for patients, families and caregivers

As a patient you can expect a safe environment of respect, care and understanding from all hospital employees. Every effort will be made to fully answer questions rewarding your care.

 

To access our Pillars of Healing, view this document.

 

Equality

Everyone has equal access to treatment regardless of race, color, national origin, sex, age, religion, disability or veteran status.

 

Advance Directives

You have rights regarding your medical care decisions. If you have written instructions concerning your wishes for medical treatment, please bring them with you to the hospital. If you would like assistance with preparing advance directives, our Care Coordination Team is available to assist you.

 

Consent

Understanding is fundamental to an informed consent or refusal for treatment. With this in mind, you will be provided as much information about proposed treatments or tests as required for you to make an informed decision. With the exception of critical situations, this information will include a description of the proposed treatment, alternative courses of treatment or non-treatment and the risks associated with each.

 

Communication

Every effort will be made to assist you with your communication needs, regardless of language or any other barriers. If sign language or other hearing or speech assistance is required, services will be arranged for you. Interpretation services are available 24 hours a day and we do have a Spanish-speaking interpreter who is here Monday-Friday during business hours.

 

Identification

All hospital employees are identified by their name badge. If in doubt, feel free to ask for additional identification.

 

Medical Records

We understand that your medical information is personal and we are committed to protecting medical information about you. We create a record of the care and services you receive to provide quality care and to comply with legal requirements. Our Medical Records Department has implemented policies and processes designed to protect your medical records and your confidentiality as mandated by law. For additional information, please contact our Medical Records Department.

 

Privacy

All physical examinations, interviews, consultations, discussions and treatments are private. The presence of any unknown individual will be explained. Platte Valley Medical Center complies with all federal patient privacy laws. To view our patient privacy policies, click here.

 

Personal Belongings

Bring personal items with you such as pajamas, night gowns, robes, slippers, toilet articles and cosmetics. We recommend that you leave your valuables (cash, credit cards, jewelry, etc.) at home. Do not keep more than $5.00 cash with you in your room. The hospital is not responsible for lost or stolen valuables. If you do misplace an item, please check with your nurse.

 

For Your Convenience

When you need assistance. A call button on your communications control unit located near your bed can be used as needed for direct contact with your staff. You will be shown how to operate this unit as well as the bed adjustments.
Television. There is no charge for the television in your room. The communications control unit also operates the television.

 

Telephone.

To use the phone in your room, simply dial an 8 for an outside line. There is no charge for local calls. For long-distance calls, dial 8 then 0 – for operated assisted calls. Long-distance calls can be charged to your home, business, calling card or you can call collect.

 

Cellular Phones.

Please feel free to use your cellular phone in our wireless facility.

 

Free WiFi Internet Access

We are pleased to provide complimentary wireless Internet access for our guests and visitors. To connect, simply bring your laptop, PDA, or other wireless-enabled device with you and connect using your wireless network card.
When you first connect, you’ll need to accept PVMC’s “Terms and Conditions” and provide an email address. When you click “Accept,” you’ll automatically receive access. Guests with laptops and other wireless devices must have experience in connecting to wireless networks as we do not provide assistance in connecting to the wireless network.

 

Where and when can I connect?

The wireless network is available throughout the facility and is available 24/7.

 

Disclaimer

Enjoy your time on our wireless network. As with any public wireless network, we strongly recommend guests take measures to secure their devices and internet communications. We encourage using virtual private networks in conjunction with personal firewalls and virus protections to mitigate risk to personal data. It is the user’s responsibility to take precautions and provide security measures suited to their situation and intended use of the service. Our wireless network should not be used for inappropriate or unlawful purposes.

Platte Valley Medical Center is not responsible for any personal information that is compromised. Platte Valley Medical Center is not responsible for any damage caused to your hardware or software while at use in the facility. Please Note: Because this is a free service, PVMC does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.

 

Smoke-Free Campus.

Platte Valley Medical Center is a smoke-free campus, inside and outside. In an effort to promote health and wellness, for your benefit and others around you, tobacco products are not allowed on the campus grounds. Tobacco products include, but are not limited to: cigarettes, cigars, pipes, and chewing tobacco.

 

Your Meals

We are pleased to offer a Room Service Menu. Just like ordering in a restaurant, your meal is created according to your individual request. A menu is also available in your room with instructions for ordering. The menu offers a wide variety of food items. Each meal is made to order and guest trays are available off the Room Service Menu for a nominal fee.

Meals are served as follows:
Breakfast 7:00 a.m. – 9:30 a.m.
Lunch & Dinner 11:00 a.m. – 6:30 p.m.

A doctor will prescribe a diet that is appropriate for your medical condition in conjunction with a registered dietitian. Nutritional services may need to modify your selections to meet your specific dietary needs. A registered dietitian or another member of the nutrition services staff is available upon request to discuss your diet. The dietitian is also available for nutritional counseling while you are a patient or for outpatient education by appointment.

The Silver Aspen Bistro & Barista. Three meals are served daily in the hospital bistro for visitors and hospital personnel.

Bistro Hours: Breakfast 6:30 a.m. – 10:00 a.m.
Lunch 11:00 a.m. – 2:00 p.m.
Dinner Grill 4:30 p.m. – 6:30 p.m.

There are also vending machines and an ATM machine located on the ground floor, adjacent to the main elevators and by the Meditation Center.

 

Care Coordination Visit

Non-medical factors will often influence the onset of illness, as well as a patient’s response to treatment. These factors can be social, emotional, financial, or environmental in nature. Our Care Coordination team is available to provide you and your family with information regarding community resources and assistance with planning for any service you might need after your discharge from the hospital.

 

Patient Representative

To further assist you, the hospital has a patient representative to help patients and families with special problems that are not readily solved by the personnel providing day-to-day care. A visit from the patient representative can be arranged by request. Ask your nurse to contact the patient representative or dial the switchboard 0 and ask for the designated individual during after hours. You are encouraged to share your concerns without fear of retribution. This service is available to every patient. You may also submit your concerns in writing to the patient representative. Please be assured that your issues will be addressed.

 

For Your Comfort

We recognize pain as a negative sensory and emotional event that is experienced differently by each individual. Our health care providers focus on caring and compassionate pain management that encompasses early recognition and assessment, intervention, reassessment and prevention when possible.Our goal is to alleviate pain via pharmacological and non-pharmacological interventions. Throughout the continuum of care, patients have the right to choose a pain management pathway based upon cultural and age-specific needs that will ensure optimal outcomes for their recovery. It is your right to be kept as pain free as possible during your stay.

 

Chaplain/Pastoral Care

Platte Valley Medical Center’s chaplain is on call 24 hours a day to provide counseling and spiritual support to patients and their families. If you wish, the chaplain will notify your pastor, priest, rabbi or spiritual leader upon your hospital admission. A meditation room is available to you or your family for private prayer and meditation.

 

Your Visitors

Your friends and family are welcome to visit you. Remember though, you’ll need plenty of rest. We request that visitors follow these guidelines:

Platte Valley Medical Center is committed to providing a positive healing environment for our patients. Families and friends are encouraged to visit as you desire and your condition allows.

Visitors are allowed 24 hours a day with the following exceptions:

Critical Care (Intensive Care Unit (ICU) and Step Down Unit (SDU)):Visiting is limited to protect patient confidentiality during shift exchange times which are 6:00 a.m. – 7:00 a.m. and 6:00 p.m. – 7:00 p.m. The ICU has a large waiting area for families equipped with a kitchenette, toilet facilities and pullout chairs for sleeping.

Medical/ Surgical/Pediatric Unit & Women’s and Newborn Center:After 8 p.m., patients may only have one adult visitor sleep within the patient room.

General Hospital Visitor Guidelines:

  • Visitors with colds, flu, sore throats, gastrointestinal upsets or other possible communicable diseases are asked to refrain from visiting the hospital.
  • We encourage no more than two or three visitors in a patient room at one time.
  • Visitors of patients with isolation precautions will be instructed by the nurse on appropriate use of personal protective equipment and hand hygiene prior to entering and leaving the room.
  • Visiting children must be accompanied by an adult visitor who is responsible for them at all times.

 

Professional Fees

Fees for other professional services, such as your physician, ER physician, surgeon, anesthesiologist, radiologist, or pathologist are not included in your hospital statement. These charges will be billed separately.

 

Your Financial Arrangement

You will be asked to make arrangements for payment when you are admitted and will need to supply insurance policy information and any other completed claim forms necessary for billing.

 

When you have insurance:

Patients with hospitalization insurance need to present identification cards, a copy of the contract or certification to the patient admitting office upon admission. We welcome and encourage you to ask admitting or business office personnel about your coverage.

Your hospitalization coverage is a contract between you and your insurance company. As a courtesy to you, we will bill your insurance company. Payment of the hospital bill, however, is ultimately your responsibility. If your insurance plan does not provide full coverage, final payment arrangements are expected at the time of discharge.

 

When you don’t have insurance:

If you do not have hospitalization insurance, a deposit is required at the time of admission. A payment schedule should be arranged with the patient business office prior to your discharge. For medical financial assistance questions, please call (303) 498-1510.

 

Questions?

Don’t hesitate to contact the patient business office staff with questions about your account. Office hours are 9:00 a.m. to 4:30 p.m., Monday through Friday. They can be reached by calling (303) 498-3600.

 

Going Home

Prior to discharge, you and your family will be provided with instructions for your continuing care requirements at home or at other care facilities until you can return home. Before leaving the hospital, be sure to obtain a clearance form from the patient business office. When you are ready, a hospital representative will accompany you to your vehicle. Please remember to take all your personal belongings with you.

Within a few weeks after your visit to PVMC, you may receive a phone call asking you to participate in a short survey regarding your stay. We encourage you to take a few minutes to answer the surveyor’s questions, as the results are very important to us. Our goal is to meet or exceed your expectations. If you feel we have achieved this goal, please indicate that in your survey.

 

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